How to report a fraudulent action or person?

Help us identify and stop online payment fraud in our service by reporting it to us. 

What is payment fraud?

Online payment fraud is any type of false or illegal transaction done by a cybercriminal online. You need to be aware of the different types of fraud in order to know when to report.

Phishing – When a member or any person asks for your personal details or any private information such as credit card, bank account or login credentials. Remember that you can divulge your bank account number to a CamLust member during pre-payment. If you think that the person is simply phishing for information, you need to report her or him to us.

Advanced fee and wire transfer scams – Some individuals may disguise themselves as members (although this rarely happens) and use you to process money illegally taken by them.

Make sure that you know your country’s anti-money laundering laws and only allow transfer that is below the limit allowed by law.

Money laundering is the criminal act of depositing proceeds of an illegal act and treating it as if it came from lawful means. If the money wired to your account during pre-payment is more than the limit allowed by law, it can be subject to inspection by the government which can place you at risk for being liable of anti-money laundering.

For example, financial institutions in the US are required to file CTRs on all transactions in excess of $10,000 in just one business day. If your one-time transaction exceeds this amount, your bank account will be put in question.

Identity theft – This happens when someone steals your personal information online and pretends to be a model in order to illicit money from our members.

If you have encountered any of these scenarios, we highly encourage you to report the contact details of the person to us. The following are some steps you can follow to report a fraudulent person.

1. Send us an email by filling the e-mail form. Please provide your email, subject and describe to us the details of the fraud. Then click the Send button. We will strive to reply within 24 hours on working days. Take note that we are open 9:00 AM until 23:00 PM (GMT+7) from Monday - Friday 9:00 AM until 23:00 PM.

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2. Another option is to talk to our customer support via Skype. Just click the Chat Now button and it will redirect you to our Skype Chat Support

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In case you feel that your personal information has been compromised by unknown person, do not hesitate to do the following:

• Change your password straight away. Make sure new password is composed of 8 characters that include a combination of letters, numbers, and characters.
• Check your account balance for unauthorized withdrawals, and report it to us right away.